Delivering the work and payment is a matter between you and the client.
Grafter is an online service that the marketplace that connected you and provides services to support the process.
We are not involved in delivering the work or responsible for making payment, so we cannot take sides or get involved in disputes about the work or payments.
If you have not been paid you can:
Contact the client to ask when payment will be made. Keep a written record of the conversation in case you need to escalate.
If the client do not respond or refuse to pay, you can pursue the matter through small claims court (gov.uk/make-court-claim-for-money for amounts up to £10,000), through mediation (civilmediation.org), or get free advice from Citizens Advice (citizensadvice.org.uk).
If you believe it is fraud, report to Action Fraud at actionfraud.police.uk or call 0300 123 2040.
What Grafter can do
We will note a complaint against the client's account and review their history on the platform. Clients with multiple non-payment complaints may be suspended.
Contact support with the client's name and job details.