In order to make sure Grafter is used fairly and to protect our business, GrafterNow has a strict policy to suspend or remove any users that don't adhere to the Platform Terms and Conditions.

The use of the Grafter platform is provided at the discretion of GrafterNow Ltd. Access to the platform may be withdrawn at the sole discretion of the business if a user is deemed to be breaking the rules for using the service.

In particular users deemed to be hiring people from the platform without booking and paying the workers using Grafter, will have their accounts suspended and ultimately closed.

The following is an outline of our policy for suspension or closure of accounts:

One month account suspension

  • Users who repeatedly send out, or request, contact information, and do not use the Grafter platform to organise work.
  • Users believed to be taking workers from the platform and not using the platform to book or pay for the work.
  • Users who cancel 3 contracts in a row, or
  • Users who have cancelled 3 out of the last 5 contracts.

Three month account suspension

  • Grafters failing to attend a job without informing the client on the platform (e.g. using Grafter chat to inform the client) before the start time of the job.

Account Permanently Closed

  • On the 3rd breach of any of the points above a user's account will be permanently closed.
  • Rude, abusive and aggressive language or behaviour towards another platform user or member of Grafter staff.

Indefinite Suspension

  • Any accusation of theft, illegal activity or other wrong doing by a client or other 3rd party from using the Grafter platform, or in the delivery of work booked through the platform.

If you have any questions about this policy please contact us on suppport@grafternow.com

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