From The 1st October you must now request a payment in order to get paid. Clients will no longer automatically pay you.
We have changed the payments to be more like a normal invoicing process. This should make it much clearer for you and the client how and when payments will be made. The process is now as follows:
Clients now set the payment frequency and terms in the job details.
The client will not automatically make payment as they used to before.
To get paid, you have to Request Payment as defined by the job payment details. You do this by clicking the button on the job page
This will raise an invoice which will be sent to the client automatically.
The client will pay your invoice and mark the invoice ‘Paid’.
Payment delay caused by the client
After the work is complete the client may use the Grafter system to pay you. How quickly you get paid depends on how quickly the client goes online and makes the payment.
We ask the client to pay workers straight after the job, so you will get paid the same day, or for longer jobs each Friday. Some clients may take a day or two to make the payment, depending on how busy they are.
If you don't get paid quickly, you may want to send the client a message asking them when they will be making the payment.
What if they refuse to pay you?
If the client doesn't pay you, for example they dispute the work was done, this is a civil matter between the client and worker.
By using Grafter you have an online agreement and all the chat messages to prove what was agreed for the job and pay. This should help you resolve any issues with clients not paying.
Non payment claims should be dealt with in the usual way, with the police or the courts. You may consider contacting Citizens Advice who should be able to provide advice and support.