Grafter includes a 'Chat' service so you can discuss and agree the work details with the grafter and check they are the right person for the job. This means you can engage them securely without having to give away your contact details.

Once a Grafter has applied for your job, you will be able to chat to them online.

Using 'Chat' helps you to make sure that the grafter is right for the work and all work details, such as exactly where & when to meet and what to wear or bring, are agreed before the job starts.

All messages are recorded in your cat centre so you can refer back to them later if necessary.

It is ok to exchange contact details on the chat service and speak on the phone or email. However, the details of these offline discussions will not be documented, and are not available for the Grafter support team to view, in case help is required to resolving any future disagreement.

To avoid unsolicited nuisance messages, you can only have a messenger conversation with someone you are engaging through the platform.

To start a conversation with someone click the speech bubble next to their name in the job. You can return to the conversation in the 'chat' section at any time.

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