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Lost your phone? How to recover your account

If you have lost your phone and cannot access your Grafter account, here is how to get back in.

Written by Grafter Support
Updated this week

If you can still access your registered email address

Go to to the Forgot your password? page.

Enter your registered email address and follow the reset link. Once you are back in, update your phone number in your account settings.

If you cannot access your registered email either

Contact support and provide as many of the following as you can:

  • Your full name as it appears on your account

  • The email address you registered with

  • Your old phone number

  • The approximate date you created your account

  • The last job you completed or applied for through Grafter

We use this to verify your identity before recovering your account. For security, we cannot skip this process β€” it protects you from someone else gaining access to your account.

How long does recovery take?

If you can provide enough identifying information, we can typically recover your account within one working day.

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